I just wished your product matched your excellent service personnel. I will never buy another GM product for the rest of my life and will do my best to steer away anyone in the market for a new vehicle. I could have purchased a much nicer, more reliable product with the 4 grand I have spent on service and repairs on this vehicle.
The length of the repair got to be annoying but I can completely understand as I wanted the vehicle right. Sean Fitzgerald was awesome during the whole time as he consistently gave me updates. He is continually fighting for me to get some kind of reimbursement due to the fact that the engine failure took over 3 months to fix.
Even though the repairs took longer than expected, Debbie Peavey took great care of us with a loaner vehicle and updates as to what was happening, i.e., ordering parts, etc. We really appreciate the way Debbie always takes care of us!
Even when there's an issue, it's made right. I forget his name, but the bald guy with glasses that's been there super long and is a service advisor (i think is what you call them), he's always perfect. Every time I've dealt with him, I've had zero issues. Consistency &service is great with him. This time was no different.
Ordered car mats for an SUV. I missed the call telling me they had arrived at the dealership. My error. I noticed that I had a missed call. I then called the dealership to ask if they had arrived. I was transferred from Parts then to Customer Service. On hold for 5 minutes before I ended the call. Called back the next day, spoke to Parts. They assured me they were in. I specifically asked if they would be in Parts or Customer Service. I was told they were in Customer Service. When I arrived at Customer Service they had no knowledge regarding my order. Finally Terry took charge. He located my order, made sure everything was satisfactory. Thank you Terry!
They charged me $80 to have a tech ���diagnose��� the problem with my car. After having my car for a couple of hours they called and said they couldn���t give me answers about what���s wrong with my car without doing work. When I asked why that wasn���t covered by the $80 they got rude and kept dodging the question. Outrageous.
I called up and check to see if my oil changes was still free and was told yes so came up and told them oil change was free so that is all I wanted. Waited over 2 hours for a 45 minute oil change and was not the fault of Jose Garcia Jr he is a great help when he came back from lunch found out I was still waiting. I got out to sign the papers and was told that my bill was 66.65 and was told on phone it was still free. After I got home I was charged for tire rotation I didn't ask for. Very disappointed this is the 1st time I have had this problem and have purchased many auto's from you. The ones that was at the location that Jose was at before was busy running around, on their phone, to help anyone. I hope it goes back to the way it was before for service.