Hi, we're happy you found our staff to be so supportive during your experience here at Reliable Chevrolet. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Hi there, thank you for taking the time to leave a review for us at Reliable Chevrolet. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (417) 429-2391 so we can work towards a resolution.
Thank you for choosing Reliable Chevrolet as your first choice for all your automotive needs! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Reliable Chevrolet. If you have any further questions, please give us a call. We're always happy to help!
The salespeople and other staff were very polite, and the overall experience was OK. The endless badgering(by both the salesman and the finance chief) to purchase extra packages was pretty annoying, and I finally succumbed and bought a package that I truly didn't want(and still don't), so I guess their mission was accomplished. The amount offered for my trade-in was was nominal at best, but after some back and forth with the salesman, I dropped my objections, so I guess that's on me. When I left the dealership, I felt pretty good about the experience, but as time wears on, I feel considerably worse about it.
Kaitlin was outstanding, they worked with me via email with all the details, I drove up and drove away probably 2 hours later. The finance department is typical with pushing ad-ons and extended warranties, but the sales department was AWESOME!!!
Sean and Terry were great to deal with. I received outstanding customer service from them. Although they could not find anything in particular wrong with my transmission issue, Sean said to come back if it continues to give me concerns.
We have been to Reliable several times,and never had them drop the ball like they did on this last visit.We came in with our 2018 Chevy Cruze for a oil change and tire rotation.He said it would be about 35 to 40 minutes.After an hour and a half I went out to see why it took so long, the guy said he came out to tell us it was done,but we were not out there.One of us was always in the waiting area.We didn't hear anything over the loudspeaker either.
I came in with an oil leak on my 2011 Chevy Cruze. The service agent called me to let me know it would be $390 to fix the gasket cover, in which I had told the service agent that it had JUST been replaced the week prior and the part itself is under warranty through the Chevrolet parts department as that is where I purchased it from. The service agent, could not offer anything to me other than they could fix it for $390. I came to get my car, I took it to another certified Chevrolet service department and they told me that it was NOT in fact the head gasket cover that needed replaced, the problem was the engine block holes where this gasket cover bolts into, were completely stripped out on one side and that is where my oil leak was in fact coming from. The engine block holes being stripped out did not allow the PART they were trying to get me to replace (which I told them I already had replaced) to actually seal to the engine block. The Reliable Chevrolet service technician that went over my vehicle and incorrectly diagnosed the issue, could have cost me $390 for something that actually did not need to be replaced, it was a different issue than what the original technician from reliable Chevrolet told me. Very displeasing.
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (417) 429-2391 to discuss your concerns, as your satisfaction is of utmost importance to us.