I made an appointment for an oil change and lube for 0815 on a Saturday. I arrived about 10 minutes before my appointment and all the bays were filled already. So I could tell they were busy but knowing I had an appointment I wasn’t worried. My service advisor told me it would be about an hour. Which is what I had expected from last few times. TWO HOURS later I finally had to stop my service advisor on a trip to the restroom if my car was about ready yet. Ten minutes later he told me it was done. I also had a very busy Saturday planned and the extra unexplained hour caused me to be late to my next appointment for the day. It seemed to me as though there were a lot of walk-in customers that day and that my scheduled appointment didn’t mean anything. We were all lumped together. I just didn’t feel as though there was any rush to get me taken care of. My service advisor never sought me out to at least let me know there would be a delay so maybe I could make some phone calls. Just had a bad experience this time. It is unusual though as I come to this dealership for all my maintenance needs. This was one of my only bad experiences at this location which says a lot but in the end it was not a good experience this time. If anything I would like this feedback to be constructive and make sure scheduled appointments get prioritized over “walk-in” customers.
Hi, we're disappointed to hear of the negative experience you had at our location. We hope you are willing to give us another chance. Please reach out to us at (417) 429-2391 so we can work towards a resolution.
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Reliable Chevrolet! If you have any further questions, please give us a call. We're always happy to help!
The oil change was great, no problems with it. Service was fast. The rest of the required work was not as helpful. I could not sit in the waiting room all day. Also I understand that the loaners go fast, however my business is as important as anyone else’s, and I live out of town. I needed a loaner to get to other appointments for the day. I was disappointed when the service guys acted as if , my business didn’t matter.
I arrived without an appointment. I was taken in and told it should be about 45 minutes. To my surprise and delight it was right about 45 minutes. That help me a lot that day because I was able to go and do other things. Thanks for the fast and friendly service.
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Please don't hesitate to reach out to us if there's anything more we can do!
Your satisfaction is important to us, so we want to sincerely thank you for choosing Reliable Chevrolet and we hope to see you again soon! We are always more than happy to assist you if anything else comes up. Take care!
Everyone is nice and that is the redeeming factor. I came in to get a lightbulb replaced and 2 hours and ten min later I have to get a Uber to go down the street because it had 10-15 min left. It shouldn't have taken that long especially since I called ahead and made an appointment.